Effective Date: March 2026
Thrive Kids BC (“we”, “us”, or “our”) is committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, and mailing address.
- Health and clinical information: Information shared during intake, assessment, or counselling sessions, including presenting concerns, developmental history, and relevant medical or educational background.
- Payment information: Billing details required to process fees. We do not store full credit card numbers.
- Website usage data: Technical information collected automatically when you visit our website, including IP address, browser type, and pages visited, via cookies and analytics tools.
2. How We Use Your Information
We use personal information to:
- Provide clinical counselling and related services
- Communicate with clients and families regarding appointments and care
- Process payments and maintain records as required
- Comply with legal and professional obligations, including BCACC standards of practice
- Improve the quality of our services and website experience
3. Confidentiality and Disclosure
All clinical information is kept strictly confidential. We do not share your personal information with third parties except in the following circumstances:
- With your written consent
- Where required or permitted by law (e.g., mandatory reporting obligations, court orders)
- When there is a serious and imminent risk of harm to you or others
- With other care providers directly involved in your treatment, where appropriate and with consent
4. Data Storage and Security
Personal information is stored securely using password-protected systems and encrypted platforms. Clinical records are retained in accordance with BCACC and applicable regulatory requirements. We take reasonable precautions to protect personal information from unauthorized access, disclosure, or destruction.
5. Cookies and Website Analytics
Our website may use cookies to improve your browsing experience and collect anonymised usage data. You may disable cookies through your browser settings; however, some features of the website may not function as intended.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for the use of your information (subject to legal or contractual limitations)
- Ask questions about how your information is being used
To exercise any of these rights, please contact us at [email protected] or by phone at 604-617-0301.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services following any changes constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:
Thrive Kids BC
3030 Lincoln Ave #205, Coquitlam, BC, V3B 6B4
Email: [email protected]
Phone: 604-617-0301