Effective Date: March 2026
Please read these Terms and Conditions carefully before accessing or using the services provided by Thrive Kids BC (“we”, “us”, or “our”). By booking an appointment, engaging our services, or using this website, you agree to be bound by these Terms and Conditions.
1. Services
Thrive Kids BC provides clinical counselling, play therapy, parent support, pre-diagnostic and post-assessment support, and related services for children, youth, and families. Services are provided by Shaista Fatehali, Registered Clinical Counsellor (RCC, BCACC #20852).
Our services are not a substitute for emergency or crisis intervention. If you or your child are in immediate danger, please contact 911 or your local emergency services immediately.
2. Appointments and Cancellations
We ask that you provide a minimum of 24 hours’ notice to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours’ notice, or missed without notice, may be subject to a cancellation fee. Repeated late cancellations or no-shows may result in the discontinuation of services.
3. Fees and Payment
Session fees will be communicated at the time of booking. Thrive Kids BC accepts eligible funding including Autism Funding, EAP, CVAP, and ICBC, and offers direct billing where applicable. Payment is due at the time of service unless a prior arrangement has been made. We reserve the right to adjust our fee schedule with reasonable notice.
4. Informed Consent
Prior to beginning services, clients (and parents or guardians of minor clients) will be asked to review and sign an informed consent agreement. This agreement outlines the nature of counselling services, confidentiality and its limits, fees, cancellation policies, and other relevant information. Services will not commence until informed consent has been obtained.
5. Confidentiality
All information shared within the therapeutic relationship is confidential. Exceptions to confidentiality exist where required by law or professional standards, including but not limited to: mandatory reporting of child abuse or neglect, risk of harm to self or others, and court-ordered disclosure. Please refer to our Privacy Policy for full details.
6. Professional Standards
Thrive Kids BC operates in accordance with the ethical guidelines and standards of practice of the BC Association of Clinical Counsellors (BCACC). We are committed to providing services that are culturally safe, trauma-informed, and neuroaffirming.
7. Website Use
The content on this website is provided for general informational purposes only and does not constitute clinical advice. Use of this website does not create a therapeutic relationship. We make no representations or warranties regarding the accuracy or completeness of the information provided.
You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair our services.
8. Intellectual Property
All content on this website, including text, images, graphics, and logos, is the property of Thrive Kids BC or its content suppliers and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content without express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Thrive Kids BC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim arising from our services shall not exceed the fees paid for the session(s) in question.
10. Governing Law
These Terms and Conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.
11. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services following any changes constitutes acceptance of the revised Terms and Conditions.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Thrive Kids BC
3030 Lincoln Ave #205, Coquitlam, BC, V3B 6B4
Email: [email protected]
Phone: 604-617-0301